Let us help you get the most
out of your M8

If you are in need of assistance, you may fill in a support form here, or check out our FAQs:

• What kind of details I am getting about a specific business when I search for it?

  It all depends on the content provider from which your search query is retrieved but usually includes operating hours, phone number, website, reviews and even special offers where available.

• What happens if I make mistake while driving?

  Even if you take the wrong turn or make a mistake while navigating, M8 will continue to guide you to your destination for some distance around your route without needing to recalculate. If you drive further off your route, M8 will recalculate a new route from your current location, it will all be done automatically.

• Can I continue to make and receive calls while using M8?

  Yes, but each device behaves differently. Here are some guidelines you can try. You can usually accept a call in the normal way you are used to, for example, by simply pressing the send key. To make a call, press the phone's home key to display your mobile device home screen and proceed as usual. M8 will continue to run in the background.

• How do I change the volume or mute the vocal commands?

  Use the phone's volume control to increase or lower the volume. If you wish to mute the vocal commands while in navigation, select mute from the menu.

• What can I do with Twitter on M8?

  M8 is integrated with Twitter, allowing you to Tweet about a location and view Tweets that were submitted with nearby locations attached to them.

• What can I do with Facebook on M8?

  M8 is integrated with Facebook, allowing you to post a status update from within M8 (with your current location) as well as view Facebook places nearby

• Can I search with Postcode?

  Yes, you may search by postcode by entering the postcode in the single-line search.

• Can I navigate with M8 offline?

  In order to start a navigation session you need network connection. However once the initial route has been downloaded (if you keep the original route or stay within one stray from any junction of the original route) you can continue to receive instructions seamlessly and transparently towards the specified destination without needing any further data download and without connecting to the network again. This is the most efficient and advanced method of off-route handling available today.

• When I enter M8, it says my GPS is turned off, how can I turn it on?

  Within your device's settings there is a "Location Services or GPS" category. From within this category, turn "On/Enable" all GPS options.

• How can I change the language in M8?

  From within M8, press options then press "Settings". In the "Settings" page you can change the language under "International Settings".

• How do I change the units from KM to Mile? From Celsius to Fahrenheit?

  In the main screen press "options" then press "Settings". Under "International Settings" you can change the units of distance and temperature.

• How can I change the threshold for speeding alerts?

  From within M8, press "options" then press "Settings". Under "Route Preferences" you may change the speed limit alert threshold.

• Why does M8 seem to drain my mobile device battery when I'm not using it?

  On some mobile devices, if you exit M8 by pressing the phone's home key, the application continues to run in the background and uses battery life. To close M8 down properly you must exit the program by pressing the application's menu key and clicking Exit, then confirming that you wish to exit M8. This principle applies to most other applications on your mobile device.

• Does M8 download maps each trip?

  Yes it does, this ensures you will always have the most up-to-date map available.

• Can I delete the saved info on M8?

  Yes. From within M8, press "options" then press "Settings". In the "Settings" page you can "Clear Cache".

• How accurate is the traffic and speed cam info?

  M8 is supported with trusted traffic and speed cam providers. Static speed cams information is very accurate where available. Traffic is updated every 5 minutes.

• Which map regions are supported on M8?

  M8 currently supports navigation and local search in the UK (England, Scotland, N. Ireland and Wales) with full integration of local content providers such as TripAdvisor or Lonely Planet within the UK only.

• How can I report a missing street or map error?

  Click here and fill the information you are reporting. We will take it from there.

• How often do you update the maps in M8?

  Every time you launch M8 the application searches for the latest updates and implements them. We are continuously updating and upgrading our maps to give you the best experience available.

• How do I find a specific place or business on M8?

  You may search for any specific point of interest (POI) from the search bar on the home screen or by tapping the "binoculars" icon on the map screen. M8 seamlessly integrates search results from several local content providers, making search results reliable and relevant.

• How do I save a location?

  When a location is selected it is shown on the map with a callout bubble above it. Tapping on the callout bubble will open the "Location Details" screen for the selected location. From within the "Location Details" screen you may select to "Save Location". It will then appear under "Saved" in the "My Places" page.